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1. Information We Collect

We collect information you provide when placing an order, including your name, phone number, email address, delivery address, and order details.

2. How We Use Your Information

Your information is used to process and deliver orders, provide customer support, confirm COD orders, and send important order updates.

3. Cash on Delivery

We currently offer Cash on Delivery (COD) as our payment method. Payment is collected in cash when your order is delivered to your provided address.

4. Data Protection

We use reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

5. Order Information

We retain necessary order information such as products purchased, delivery details, order date, and order status to manage your orders and provide customer support.

6. Third-Party Sharing

We do not sell your personal information. We may share necessary information with trusted delivery and logistics partners solely to fulfill and deliver your orders.

7. Marketing Communications

We may occasionally send promotional messages, offers, or shopping updates where permitted. You can choose to opt out of promotional communications at any time.

8. Cookies and Website Usage

Our website may use cookies and similar technologies to remember preferences, improve website performance, understand shopping activity, and provide a better browsing experience.

9. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can contact our customer support team for assistance.

1. Acceptance of Terms

By using Signature Shop Hub, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

2. Products & Pricing

We aim to provide accurate product descriptions, images, and prices. Product colors or appearance may vary slightly from the images shown. We reserve the right to update product information and prices when necessary.

3. Orders & Availability

All orders are subject to product availability and confirmation. We reserve the right to cancel or refuse an order if a product is unavailable, incorrectly listed, or affected by an obvious pricing or technical error.

4. Cash on Delivery

We currently accept Cash on Delivery (COD) only. Customers are required to pay the applicable order amount in cash to the delivery person when the order is delivered.

5. Order Confirmation & Cancellation

After placing an order, we may contact you to confirm your order and delivery details. Orders may be cancelled before dispatch, subject to our cancellation policy.

6. Delivery

We make reasonable efforts to deliver orders within the estimated delivery timeframe. Delivery times may vary due to location, product availability, weather, logistics, or other circumstances beyond our control.

7. Returns & Refunds

Eligible products may be returned within 7-14 days of delivery, depending on the product category. Items must generally be unused, undamaged, and returned with their original packaging and tags. Refunds for eligible COD orders may be provided through an available refund method or store credit.

8. Customer Responsibilities

Customers are responsible for providing accurate name, phone number, and delivery address information. We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

9. Website Usage

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use our services for unlawful purposes.

10. Changes & Contact

We may update these Terms & Conditions from time to time. Continued use of Signature Shop Hub after changes are posted means you accept the updated terms. For questions or support, please contact our customer service team.

1. Return Window

You may return most eligible items within 7-14 days of delivery. Products must be unused, undamaged, and returned in their original packaging with all tags and labels attached.

2. Product Condition

Returned products must be in their original condition. Items that are used, damaged, washed, altered, or missing original packaging may not qualify for a return.

3. Non-Returnable Items

• Perishable food and beverage products
• Digital products, SaaS subscriptions, gift cards, and memberships
• Personal care products once opened
• Customized or personalized products
• Products marked as final sale

4. Category-Based Return Period

Home Essentials and Pets Care products generally have a 14-day return window, while eligible Personal Care and Food & Beverage products generally have a 7-day return window.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photos of the product and packaging.

6. Return Approval

All return requests are subject to eligibility verification. Once approved, we will provide the necessary return instructions.

7. Return Shipping

Return shipping arrangements may vary depending on the reason for the return. If an item is damaged, defective, or incorrectly delivered, we may provide appropriate return assistance.

8. COD Refunds

For orders placed using Cash on Delivery (COD), eligible refunds will not be made through a card or online payment method. Refunds may be processed through an available bank transfer or store credit option.

9. Refund Processing

After the returned product is received and inspected, eligible refunds are generally processed within 5-7 business days. The final processing time may depend on the selected refund method.

10. How to Initiate a Return

To request a return, contact our customer support team through the Contact form and provide your order number, product details, and reason for the return. Our team will guide you through the return process.